Customer Service Associate (Utilities, CM & DCC)

17 October

Position: Customer Service Associate (Utilities, CM & DCC)

Job description


  • Acting as the key communication interface between the Appolonia City DCC, City Management, Utilities and the various internal and external DCC clients.
  • Tracking Appolonia City DCC, City Management and Utilities customer experiences across online and offline channels, devices and touchpoints.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries promptly and effectively via phone and email in line with Rendeavour and DCC, City Management, and Utilities’ response timelines.
  • Analyzing customer feedback on service ranges as well as preparing reports.
  • Documenting DCC, City Management, Utilities processes, logging technical issues, and customer compliments and complaints.
  • Support in developing DCC, City Management, and Utilities programs to train customers on Appolonia City processes.
  • Evaluation of the workstreams systems and processes and recommending enhancements.
  • Attend appropriate site meetings and resident involvement meetings.


Hard skills and experience:

  • Bachelor’s degree, preferably with at least 3 years’ customer service experience in Construction Management, Power, Water or Telkom services
  • Well-developed communication, customer support and analytical skills
  • High customer and service orientation
  • Experienced in document control, filing and clerical skills
  • Exceptional problem-solving and interpersonal skills and a client-centred approach.
  • Great organisational, reporting and time management abilities
  • Extensive experience in gathering and interpreting customer experience information
  • Excellent Communication skills and professionalism
  • Proficiency in Microsoft Office Suite, including Outlook, MS Projects and other organisational tools
  • Excellent multitasking while maintaining utmost accuracy.

How to apply

Please submit your updated resume to and clearly indicate ‘Customer Service Associate (Utilities, CM & DCC)” in the subject line by 1 November 2023.